Choose carefully. Fees are final.
No voluntary refunds
Subscription fees are final. We do not offer voluntary refunds for change of mind, unused access, accidental plan selection, or exam outcomes. This does not limit refunds or other remedies required by applicable law.
There is no general seven-day refund or cooling-off promise. We do not offer prorated refunds for unused days, non-use, a changed study plan, selecting the wrong plan, dissatisfaction with exam results, or deciding to stop studying. Review free tests and the plan details before paying.
Mandatory rights remain available
Nothing in this policy excludes a refund, replacement, correction, compensation or other remedy required by applicable law, including for a deficient service or a service materially different from what was promised. We assess such issues on their facts. A payment or terms checkbox does not waive those rights.
Report suspected duplicate charges, unauthorised transactions or a payment taken without access promptly. We will investigate with the payment provider and make any correction or refund required. Your bank or payment provider may have separate dispute procedures; this policy does not prohibit a legitimate dispute.
Expiry, renewal and plan changes
Subscriptions are prepaid for the duration shown at checkout and do not renew automatically. Access ends at expiry unless you purchase another term. An upgrade or extension is not a refund or cash credit unless expressly agreed in writing. Stopping use or deleting an account does not itself create a refund entitlement.
This version applies to purchases made after it is presented and accepted. It does not retrospectively remove any remedy or refund promise applicable when an earlier purchase was made.
Payment concerns
Email testenzia@gmail.com with your account email, transaction reference, payment date and the issue. Never send a card number, CVV, OTP or UPI PIN. We aim to acknowledge a complaint within 48 hours and resolve it within one month, subject to any shorter statutory deadline.
Where a refund is required or expressly approved, it is normally returned through the original payment method, subject to payment-provider processing. We will communicate the applicable processing estimate rather than promise a universal settlement date.