Study with confidence. Understand the agreement.
Your agreement with testenzia
These terms govern your use of the testenzia learning platform. The Refund Policy and Disclaimer form part of this agreement. Our Privacy Notice explains how personal data is handled. Review all four documents before accepting or purchasing.
Acceptance is an affirmative action recorded against your account with the policy version and time. These terms apply from your acceptance; they do not retrospectively remove rights attached to an earlier purchase. Material changes require renewed acceptance. Download or print a copy for your records.
Age, guardians and accounts
You must be at least 18 and legally capable of entering into this agreement to accept it yourself. If you are under 18, a parent or lawful guardian must review and handle the agreement and any purchase on your behalf. Do not misrepresent your age or authority. A checkbox does not itself verify guardianship or satisfy any separate parental-verification requirement imposed by law.
Use accurate account details and keep credentials confidential. Accounts and subscriptions are personal and cannot be shared, resold or transferred without permission. Report suspected unauthorised access promptly. An institute providing access must have appropriate authority to provide its students’ data.
Subscriptions and payments
The checkout shows the selected plan, price, taxes where applicable and duration before payment. Subscription fees are paid in advance for that term. Plans do not automatically renew; renewing requires another purchase. Access ends on expiry unless renewed or extended.
Subscription fees are final. We do not offer voluntary refunds for change of mind, unused access, accidental plan selection, or exam outcomes. This does not limit refunds or other remedies required by applicable law.
Review the free content, plan and device compatibility before purchase. A later price change applies to future purchases and does not change an already-paid term. Payment providers process payment details under their own terms. Never send us your card security code or UPI PIN.
Responsible use and intellectual property
Use the service for lawful personal study. Do not cheat, impersonate others, bypass access controls, scrape or redistribute question banks, upload unlawful content, interfere with security, or use the service to build a competing content database. Report vulnerabilities privately through our contact page.
testenzia and its licensors retain rights in the software and learning materials. Your subscription gives limited access for its duration, not ownership. You retain rights in content you submit and grant only the permission necessary to host, process and display it to deliver and support the service. Do not submit content you have no right to share.
Educational service and availability
Practice questions, solutions, rankings, predictions and AI-assisted explanations are learning aids. They may contain errors and do not guarantee marks, selection, admission or any other outcome. Check important answers against authoritative study material and report errors.
Content and features may evolve. Maintenance, outages and third-party failures may interrupt access. We will consider reported service failures under applicable law; this clause does not excuse failure to provide a purchased service. testenzia is not affiliated with or endorsed by NTA or an examination authority unless expressly stated.
Suspension and termination
We may restrict access reasonably necessary to address fraud, security threats or material misuse. Where appropriate, we will explain the reason and allow you to respond. Contact support if you believe a restriction is mistaken. Legitimate complaints, reviews and requests to authorities are not misuse.
You may stop using the service or request account deletion. Stopping use does not create a voluntary refund entitlement. Statutory remedies and obligations to retain certain records continue where applicable.
Responsibility and limits
To the extent permitted by law, we exclude liability for indirect or consequential losses and limit aggregate contractual liability to the fees you paid for the affected service in the preceding 12 months. These limits do not apply where exclusion or limitation is prohibited, including applicable consumer remedies, fraud or wilful misconduct.
You are responsible for losses caused by your unlawful use or infringement of third-party rights to the extent established under applicable law. Nothing here creates an unlimited indemnity for ordinary study activity.
Questions, complaints and governing law
Contact testenzia@gmail.com with your account email, relevant transaction reference and a description of the issue. Do not include payment secrets. We aim to acknowledge complaints within 48 hours and resolve them within one month, or within any shorter period required by law.
Indian law governs this agreement, subject to mandatory protections applicable to you. You retain access to competent courts, consumer commissions, regulators and other lawful remedies. No clause prevents you from challenging an unlawful term or making a legitimate complaint. Invalid provisions are severed only to the extent lawful; the remainder continues where possible.